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SendSuite: How to Ship FedEx International Packages

  1. To ship an international FedEx package through SendSuite, go to, and click on SendSuite. This will bring up the SendSuite log in page.
  2. Enter your UN and PW and select “Log in”.
  3. Double click on “U of U Users”.This will bring up the agreement page.
    • Please note that FedEx does not deliver to PO Boxes. And note you are agreeing to not ship hazardous or dangerous items.
  4. Click “Next”.  This will bring you to the “Send To” page.
  5. Click on “Ship From”.
    • Be sure to type in the address you want the package returned to if there was a problem.
    • To change the return address, you can find saved addresses by clicking on the three dots to search your address book
    • Or type in the address in the field below.
  6. Next, click on “Ship To” to insert the recipient’s address.
    • Leave “Ship to Search” blank.
    • If you are typing in a new address, type in the recipient’s name under “attention”.
    • If applicable, type in the person’s company under “company”.
      • You can also add an item’s RMA number in the “company” line if this is package is a return.
  7. Next type in the person’s address.
    • NOTE: For international shipments, if you are unsure about the state or province, you can leave that section blank, just be sure to add the City and Postal code.
  8. Do not validate the address.
    • NOTE: SendSuite does not validate on international addresses. The validate button is only for domestic shipping. Be sure to confirm the address with recipient before shipping.
    • If there’s an “Address not validated” error with an “x” at the bottom of the screen, you can ignore the error. This error is due to the system not being able to validate international addresses.
  9. Next, add in the recipient’s phone number. If you don’t have their phone number, type in yours.
  10. Leave the email section blank.
  11. For International shipments, leave the “Residential Address” box unchecked.
  12. If you want to save this address in your address book, click on the third box.
  13. To ship to a saved address, click on the three dots and click “Open Address Book”.
    • To see all saved addresses click on “All address books” in the dropdown menu.
    • To select an address click on the one you want and click “Select”.
  14. The next section is “Favorite and recent recipients”. You can leave this section blank.
    • Take note that for future shipments, you can ship a package to a recent recipient by clicking on “Recent recipient”. The address will display in the box.
  15. Now, review the addresses. If everything looks good, click “Next”. This will take you to the “Contents” page.
  16. You don’t have to know the packages’ exact weight or dimensions. Our Shipping team will measure and weigh your package for you when we are processing your package at our location.
    • In order to view shipping rates in step 5, be sure to put in an estimated weight and dimension.
      • Just note that estimated parameters will not show accurate shipping rate prices.
      • Some kind of weight is required.
  17. NOTE: Styrofoam boxes are not allowed to be shipped to international locations.
    • Be sure to place styrofoam boxes inside a cardboard box.
  18. Next, put in the “Content description”.
    • In order for your package to pass through customs, you are required to provide an accurate description of your package’s contents for international shipping.
  19. If the package only contains documents, click on “documents only”. If not, leave the section blank.
  20. Next, be sure to add the quantity of how many items are in the package under “qty”.
    • For example, if the package contains 4 fossil samples, 2 archeological tools, and 1 sand sample, be sure to add the numerical quantity for each category in the fields under “qty” and the items description under “Item description”.
  21. Leave the dropdown menu under “uom” where it is.
  22. Leave sections under “Product Id” and Schedule B#” blank.
  23. You don’t have to add the weight for each category, so leave the field under “weight (lb)” blank.
  24. You don’t need to add the category’s exact dollar value, however, a minimum of $1 is required in the field under “Value (USD)” for international shipping.
    • If you have questions about your package being insured, please give us a call before dropping off your package at a SendSuite location around campus.
  25. Note, you agreed to not ship hazardous or dangerous materials.
  26. To delete a line, click on the X.
  27. If you are shipping multiple packages, click on the + sign to enter the weight and dimensions of a second package.
    • There is no limit the number of packages you can ship at one time.
  28. Now, click “Next”. This will take you to the “Billing and services” page.
  29. If your department is paying for the shipment, leave the “Bill To” drop down menu on “Prepaid”.
  30. If the billing is paid by the recipient, click on the dropdown menu, and choose “Bill recipient”.
    • Input the recipient’s FedEx account number given to you by the recipient.
    • No address is required.
    • Fedex’s account number is a 9-digit code.
  31. Your Chartfield is still required as a backup payment if you choose to bill the recipient.
  32. If the recipient does not have a FedEx account number, leave the “Bill to” option on “PrePaid”.
    • No address is required.
  33. Most likely you will keep the “Bill to” option on “Prepaid”. If so, enter the billing department’s “Chartfield” in the “Chargebacks” section by selecting it in the dropdown box.
  34. Leave the fields under cost center, company code, account code blank.
  35. In the “Additional information” section, you can choose your delivery confirmation.
    • If you would like to have someone sign for the package upon delivery, click on the dropdown box under “delivery confirmation” and click “signature required”.
    • If a signature is not required, leave this section blank or select “No signature”.
  36. If you have any special instructions for the University Print & Mail’s Shipping team to see when they are processing your package, be sure to let us know under “Shipping notes”.
    • Shipping notes can include special instructions regarding package delivery dates, package contents and more.
    • For example, if the package contains fragile items, let us know here.
    • This section will only be seen by University Print & Mail employees, and not by FedEx.
    • If you don’t have special instructions, leave this section blank
  37. Click “Next”.  This will take you to the “International” page.
  38. In the “Duties bill to” section, leave the dropdown menu on “prepaid” unless instructed otherwise.
    • Leave everything else in this section blank.
  39. Leave fields in the “Sold to” section and “Terms” section blank.
  40. Click “Next”. This will take you to the “Process mail” page.
  41. For international shipping, ONLY select Option 2.  This will bring you to the “Carrier and service” page.
  42. NOTE: FedEx is the Only international shipping service we provide so only select “FedEx web services” under “Carrier”.
  43. Note: your only shipment options for international shipments are either “FedEx International Priority”, or “FedEx International Economy”.
    • “FedEx International Priority” will get your package to its international destination within 1 to 3 business days depending on the country you’re shipping to. This option is obviously more expensive
    • “FedEx International Economy” is the cheaper alternative and will get your package delivered normally within 4-5 business days.
  44. Next, select the package type. If you’re using FedEx issued supplies such as a FedEx branded envelope, pak or box, select the corresponding package type.
  45. If you are packaging your shipment in a generic box, select “Customer package”.
  46. Click next.
  47. This will take you to the “Confirmation” page.
    • Here you will see your shipment summary.
    • Verify the addresses are correct.
  48. To make changes to your order, ONLY click on the tabs above. DO NOT click on the “Previous” button below.
    • This will delete all your saved changes.
    • To make changes to the shipping address for example, click on the “Send to” tab. All changes will automatically save.
    • Once changes have been made, click on the “Confirmation” tab above.
    • As you can see, the changes were saved.
  49. If everything looks right click “Next.” This brings up your “Ship request form”.
  50. If the form does not show on your screen, make sure to enable pop-ups and choose “Always allow”.
    • If the form pops up, click “Print” and add this page to your package by either tape or put it in a pouch.
    • Note: The “Ship request form” is NOT a FedEx shipping label. Our SendSuite staff will use this form to print out the shipping label when we process your package. You are able to print as many ship requests as desired. You will only be charged for the package that comes down to Print & Mail for processing.
    • Again, your “Ship request form” is not a shipment label and your package will be lost if sent anywhere other than University Print and Mail Services.
  52. When the form is attached to your package, drop the package off at any SendSuite drop-off location located around campus or give us a call at (801)581-6171 for a special pickup.
  53. If you forgot to print the Ship request form or the popup blocker blocked the form from showing on your screen, first enable popup blocker and then go to the “Send to” tab by clicking “Next” on the home screen.
  54. Under “Favorites and recipients”, go to the “Recall existing requisition” section. If this is your first order click on “Reprint requisition” to reprint the form.
  55. If you have shipped before, click on the 3 dots. The most recent shipment is on the top of the list.
    • Select your latest shipment and click “Select”, then click “Reprint requisition”.
    • NOTE the actual box will remain blank.
    • If you click “Reprint requisition”, it will bring up the PDF print page.
  56. And that’s it.
If you have any questions please contact our SendSuite team at 801-581-6171.