Because so much has happened in the past week with the emergence of the COVID-19 pandemic, we’d like to give you a quick update on what’s happening at University Print & Mail Services.
In short, as of today, nothing has changed for us operations-wise. We are running at full capacity as it relates to order processing and fulfilment, job deliveries, FedEx and Sendsuite shipping, campus mail pickup and drop off and all UPS functions. We remain fully staffed and are operating under our regular business hours of 8 a.m. – 5:30 p.m. Currently, we do not see any interruptions with mail, but check with the U.S. Postal Service directly for updates.
Paying due attention to the COVID-19 issue, we are focusing on a few things to help slow the progression of this pandemic and keep our employees and customers safe.
- We strongly encourage customers to utilize our product delivery service, which is free and always is free. Let us deliver your order to you, minimizing your need to travel across campus.
- As is our usual routine, we maintain an atmosphere of cleanliness and safety and encourage our staff to use good judgement about coming to work if they are not feeling well. Our routine focus on these practices is amplified, given the circumstances.
- We are actively heeding the university’s call to caution and are evaluating possible alterations to schedules, staff needs and other protocol to keep our employees and our customers safe.
- In any event, we will do everything possible to make sure the needs of our customers are met. If things out of our control slow this process, we will work with you to create the best possible outcome.
As this situation develops, our hours, staffing, pickup/drop off timing and shipping expectations may need to be adjusted. We will be diligent about communicating any changes to our operations and will ensure that our website is always up-to-date.
We’re committed to honoring President Watkins’ promise of keeping the campus open and operational to support our community and our students. “It’s a work in progress,” as Watkins noted yesterday, but you can count on us to work through it with you.