3/30/20 – UPMS STORE UPDATE

March 30, 2020

UPMS STORE OPERATION CHANGES

In response to the Governor’s and Mayors’ “Stay at Home” directives, University Print & Mail Services is implementing the following changes, effective March 31, 2020:

  1. New Hours of Operation
    8 am - 4 pm, M-F
  1. Updated SendSuite FedEx Pick-up Hours & Processing
    • Our mail handlers will now pick-up SendSuite FedEx packages between 11 am and12:20 pm, M-F.
      Please check our website for specific drop off locations and their correlating pick-up time.
    • SendSuite FedEx packages can be dropped off at our front desk until 1:00 pm, M-F.
      This is especially critical for packages with dry ice in order to ensure the viability of the package.
  1. New Curbside Mail & Project Pick-up Service

We now offer free curbside pick-up for mail, packages, and print projects.

Where:  The south side of building 350, room 135 (VRTUSB)
Hours: 8:30 am - 1 pm, M-F.
Directions:

      • Arrive in front of the building
      • To pick up Print Projects, call 801-581-6171
      • To pick up Mail / Packages, call 385-290-8878
      • Provide the following:
        • Your name
        • Department
        • Vehicle make/model/color
        • Show the handler your ID to verify package/project ownership

We will continue to deliver campus mail, M-F, and keep you informed of any future changes. If mail or job deliveries are attempted to a locked office, a memo will be left stating that delivery is suspended until a request for re-delivery is received.

Please visit our emergency information page for up-to-date information regarding our store operations, and global mail updates.

We are here for you. Please contact us if you need assistance during this time.

URGENT: POLICY CHANGES FOR CAMPUS MAIL DELIVERIES 

April 1, 2020

Guidance on USPS mail, Campus Mail and Package Deliveries

University Print & Mail Services

As campus continues to safeguard our community from the COVID-19 pandemic, University Print & Mail Services is implementing some temporary procedures to mitigate potential risk. We are operating normally, though with reduced staff on campus, and continue to process orders and execute normal work flow.

Please note the following adaptations, which will continue until further notice, and don’t hesitate to contact Print & Mail if we can be of assistance during this period. We’ve also included information from Financial & Business Services on incoming deliveries to campus.

 

Curbside Service, Monday – Friday, 8:30 a.m. – 4 p.m.

Print & Mail is now offering curb-side service for all of its functions. This includes print job pickups, Campus Mail, USPS mail and package sending and receiving.

Directions:

  • Pull up to the curb in front of the VRTUSB Building at 1795 E South Campus Dr.
  • For print jobs (you will have been notified your order is ready), call 801-581-6171
  • To pick up any mail or packages (advance notice preferred), call 385-290-8878
  • Give us your name, department, vehicle make and color
  • Present a valid ID or UCard to our delivery representative so we can ensure secure distribution of your items

 

USPS and Campus Mail Deliveries and Pickups

 We will continue to pick up USPS and campus mail, Monday through Friday, until further notice. If mail deliveries are attempted at a locked office, a memo will be left stating that delivery is suspended until a request for re-delivery is received. We are processing and sorting mail by location and department Monday through Friday with slight adjustments but are offering the following as alternatives:

Other options for mail pickup and delivery

  • To pick up USPS mail, Campus Mail or any other deliveries (for locked offices or those wishing to suspend deliveries) follow the curbside directions above and we will be happy to assist you between 8:30 a.m. and 4 p.m. If you are later than 1 p.m., or if you wish to come in as an alternative, you may visit the front desk from 8 a.m. to 4 p.m. in Room 135 and receive your mail.
  • For outgoing mail, Campus Mail and other shipments you wish to send, we continue to do daily pickups as part of the campus mail run until further notice. For offices that are closed, you may request a curbside drop off (call 385-290-8878 upon arrival) or arrange a special pickup, according to your needs.
  • To request a special delivery for mail, packages or print jobs, or to establish an ongoing plan for deliveries or pickups, please email Juan Sosa at juan.sosa@utah.edu and include the relevant information, dates and times of your requested service.
  • For any and all mail-related questions, concerns or directions, please contact Juan Sosa at juan.sosa@utah

 

Updated SendSuite FedEx Pickup Hours

  • Our mail handlers will now pick up SendSuite FedEx packages between 11 a.m. and 12:20 p.m., Monday through Friday. Please check our website for specific drop off locations and their correlating pickup time.
  • SendSuite FedEx packages may be dropped off at our front desk until 1:00 pm, Monday through Friday. This is especially critical for packages containing dry ice in order to ensure the viability of the package.

Deliveries to Campus

With many employees working from home, freight companies are facing challenges delivering packages. The information provided below is the current status; however, things are fluid and changing rapidly.

  • As warehouses reach capacity, they may be keeping packages for shorter periods of time or make other policies.
  • If your department has shipments on order with future delivery dates and your facility is not open for deliveries, you will need to contact the shipping company with the tracking number to redirect or make arrangements to pick the package up within the stated time period. Delivery tracking numbers are provided in a shipping confirmation email that some vendors send.
  • For packages delivered to Print & Mail Services, we will attempt delivery with the campus mail drop. If the building is locked, we will reach out to the recipient via email to set-up a plan for that particular item.

UPS 1-800-pickups

  • UPS will hold packages for closed businesses for 9 days. On the 10th day, if the company is still closed, the package will be returned to the shipper.
  • You may call UPS if you have the tracking number and redirect to another campus address that is open.
  • If the shipper has a block on redirecting packages as some do for security reasons (cell phones, computers, and high value items) they will not be able to redirect.

FedEx 1-800-GO-FEDEX

FedEx will hold packages for 5-15 days for closed businesses. They ask that you call with your tracking number to redirect to another address on campus that is open. Some packages may not be redirected for security reasons.

US Postal Service – Foothill Branch – 801-583-3629

  • In order to accommodate businesses during this challenging time, the USPS has extended the hold period to 30 days before returning the items to the sender.

USPS Contacts:

o Jeff Milbury, jeff.c.milbury@usps.gov
o Drake Anderson, drake.anderson@usps.gov

Thanks for your cooperation and understanding during this challenging time. As situations develop, we may need to adjust our hours, turn times, pickup/drop off timing and so on. We are diligently updating our emergency information page, and our customer service representatives are always available to answer questions and offer guidance.

 

For any other information, please contact us or visit us at University Print & Mail Services.

COVID Store update

March 31, 2020

YES, WE'RE OPEN

We are fully operational.  We remain staffed and are operating under adjusted business hours of 8 a.m. – 4 p.m. Currently, we do not see any interruptions with mail, but check with the U.S. Postal Service directly for updates.

Paying close attention to the COVID-19 issue, we are focusing on ways to help to keep our employees and customers safe.

  • We encourage customers to utilize our free product delivery service, minimizing your need to travel across campus.
  • We now provide free curbside mail and project pick-up, between 8:30 a.m. and 1 p.m., M-F.
    • To utilize this service, park on the south side of building 350, room 135 (VRTUSB) and call us at 801-581-6171.
    • We will ask you to present a valid ID or UCard to ensure that items are disbursed securely.
  • We continue to deliver Campus Mail, M-F, but have updated our delivery policy due to building closures. If your office is locked and we are unable to deliver your mail or project, a memo will be left stating that delivery will be suspended until a request for re-delivery is received. Those items will be held at the Print & Mail office.
    Any mail or job deliveries may be picked up or delivered by special request. All delivery requests should be sent to Juan Sosa at juan.sosa@utah.edu
  • We've increased our cleaning protocol to whipping down surfaces, doorknobs and common spaces up to 3 times daily.

Our SendSuite shipping drop-off and pick-up times have changed. View changes here.

Check up-to-date information about our store or global mail information on our emergency information page.

Please contact us if you need assistance.

URGENT: POLICY CHANGES FOR CAMPUS MAIL DELIVERIES 

Deliveries to Campus

With many employees working from home, freight companies are facing challenges delivering packages. The information below is the current status; however, things are fluid and changing rapidly. As warehouses reach capacity, they may keep packages for shorter periods, or make other policies.

If your department has shipments on order with future delivery dates and your facility is not open for deliveries, you need to contact the shipping company with the tracking number to redirect or make arrangements to pick the package up within the stated time period. If you do not have the delivery tracking number, please check the vendor's shipping confirmation email, or contact the vendor/sender.

UPS 1-800-pickups

UPS will hold packages for closed businesses for 9 days. On the 10th day, if the company is still closed, the package will be returned to the shipper. If you have a tracking number, you may call UPS and redirect your shipment to a campus address that is open. If the shipper has a block on redirecting packages as some do for security reasons (cell phones, computers, and high-value items), they will not be able to redirect.

FedEx 1-800-GO-FEDEX

FedEx will hold packages for 5-15 days for closed businesses. They ask that you call with your tracking number to redirect to an address on campus that is open. Some packages may not be redirected for security reasons.

US Postal Service – Foothill Branch – 801-583-3629

o Jeff Milbury, jeff.c.milbury@usps.gov

o Drake Anderson, drake.anderson@usps.gov

 

International Mail Service Disruptions Due to COVID-19

March 18, 2020

UPDATE : INTERNATIONAL MAIL SERVICE DISRUPTIONS DUE TO COVID-19

On March 18, 2020, the Postal Service™ received notifications from various postal operators regarding changes in international mail services due to the novel coronavirus (COVID-19).

The following countries have suspended some or all mail services:

Cayman Islands: Cayman Islands Postal Service has advised that the government has suspended all international flights. Therefore, the processing of all letter-post, parcel-post and EMS items will be suspended from March 20, 2020, through April 12, 2020.

French Polynesia: OPT PF – FARE RATA has advised that it is currently unable to accept letter-post, parcel-post or EMS items until March 31, 2020.

Lebanon: LibanPost has advised that all passenger flights to and from Beirut–Rafic Hariri International Airport have been suspended until March 29, 2020. Owing to this situation, LibanPost will be unable to offer outbound mail services (letter-post, parcel-post and EMS items) to international destinations.

 Maldives: Maldives Post has advised that it is suspending the processing of all inbound and outbound letter-post, parcel-post and EMS items until March 28, 2020.

 Mongolia: Mongol Post, has advised that all international flights to and from Ulaanbaatar are suspended until March 30, 2020, or later. Mongol Post is temporarily closing its international mail center until April 1, 2020.

 Tunisia: La Poste Tunisienne has advised that all international flights in and out of Tunisia have been suspended. Therefore, the processing of all letter-post, parcel-post and Express Mail Service (EMS) items will be suspended until sufficient transport capacity becomes available.

As a convenience for our customers, the Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within our network and will be delivered once mail service is restored.

Additionally, the following countries have announced service disruptions:

Chile: CorreosChile has advised that the following service changes are in affect for letter-post, parcel-post and EMS items:

  1. Owing to a lack of international air transport capacity, international outbound mail has been suspended to all countries except Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay and Uruguay;
  2. International inbound mail addressed to Easter Island will no longer be accepted;
  3. There will be delays in the processing and delivery of international inbound mail;
  4. Signature on delivery for international inbound mail will be suspended and replaced by delivery methods that limit direct physical contact.

Germany: Deutsche Post has announced changes for all letter-post, parcel-post and EMS items requiring signature on delivery. Beginning March 13, 2020, items that would ordinarily require the addressee’s signature can now be deposited in the addressee’s mailbox or in a secure location on their premises, with signature by the mail carrier on their portable device. In cases where items are delivered to the recipient in person, the mail carrier will likewise sign on the recipient’s behalf.

Honduras: Empresa de Correos de Honduras (Honducor) has advised that the entire territory of Honduras is under quarantine until at least March 21, 2020, or later. As a result, Honducor significantly reduced its workforce across the logistics chain the distribution of international mail will be subject to major delays until the situation returns to normal.

Jamaica: Jamaica Post has advised that from March 18, 2020, through March 24, 2020, Jamaica Post will be implementing a restructured operations program and will be unable to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted operating hours of post offices and postal agencies. Customers should expect delays.

Philippines: Philippine Postal Corporation has advised that an enhanced community quarantine has been imposed in Metropolitan Manila and rest of Luzon island and several areas on Visayas and Mindanao islands, effective through April 12, 2020. Philippine Postal Corporation it will operate as follows during the community quarantine:

  1. International mail processing centers will maintain a skeleton staff, in order to accept incoming mail until the total lockdown of international air and sea transport on March 20, 2020.
  2. All post offices in areas placed under quarantine are closed.

Romania: Poșta Română has advised that new travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound letter-post, parcel-post and EMS items.

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail®(IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

The DMM Advisory will continue to update mailers regarding new service disruptions as they are received. For a full list of international service disruptions, please the visit https://about.usps.com/newsroom/service-alerts/international/welcome.htm

COMMENCEMENT POSTPONED DUE TO COVID-19

March 18, 2020:  2:56 pm

COMMENCEMENT POSTPONED DUE TO COVID-19

Campus Community,
In alignment with a decision made collectively by members of the Utah System of Higher Education, and with clear guidance from the Centers for Disease Control and Prevention discouraging travel and large gatherings, the University of Utah will be postponing all commencement ceremonies scheduled for the end of the Spring 2020 semester. This includes all graduation events, college convocations, and campus-wide commencement. This has been a unique and trying semester for all of us, and this decision was made with the health and well-being of all members of our campus community and their loved ones in mind.
We are working to determine when and how rescheduled events will take place and will provide more information as soon as possible. We know this news leads to many associated questions, and we will post answers as they become available on @theU. Please send questions to svpaa@utah.edu. We know this is disappointing for everyone, especially for you, our 2020 graduates, and your loved ones. While the ceremony that culminates graduates’ hard work and dedication will be different this year, we want you to know that your accomplishments are no less impressive.
Our campus members are strong, adaptable, and dedicated to each other and to caring for their communities. We take comfort knowing that in these uncertain times, you, our graduates, are leading us into the future. We appreciate your understanding and commitment to join together as a U community and as a nation to support our collective efforts to protect those most vulnerable to the global coronavirus (COVID-19) pandemic.

Sincerely,

Ruth Watkins
President

USPS Statement on Coronavirus

March 11, 2020

USPS Statement on Coronavirus

The US Postal Service is closely monitoring the coronavirus (COVID-19) situation and continues to follow strategies and measures recommended by the CDC and public health departments. The CDC has information available on its website, https://www.cdc.gov, that provides the latest information about the virus.

We continue to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China. The Postal Service is undertaking all reasonable measures to minimize the impact to our customers.

Regarding the importation of packages, the CDC states there is likely very low risk that COVID-19 can be spread from products or packaging shipped because of poor survivability of coronaviruses on surfaces. Also, according to the CDC, there currently is no evidence to support transmission of COVID-19 associated with imported goods; and there have been no reported cases of COVID-19 in the United States associated with imported goods.

We post up to date information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events at USPS.com - Service Alerts (https://about.usps.com/newsroom/service-alerts/ )

UPDATED: USPS Statement on Coronavirus

March 17, 2020, 11 am

UPDATED: USPS Statement on Coronavirus

https://about.usps.com/newsroom/service-alerts/ 

The United States Postal Service is closely monitoring the Coronavirus Disease 2019 (COVID-19) situation and continues to follow strategies and measures recommended by the Centers for Disease Control and Prevention (CDC) and public health departments. The CDC has information available on its website at https://www.coronavirus.gov that provides the latest information about COVID-19. We are sharing the CDC’s guidance to our employees via stand-up talks, employee news articles, messages on bulletin boards, videos and an intranet site directly to employees and within USPS workplaces.

The CDC (https://www.cdc.gov/coronavirus/2019-ncov/faq.html), the World Health Organization (https://www.who.int/news-room/q-a-detail/q-a-coronaviruses), and the Surgeon General have indicated that there is currently no evidence that COVID-19 is being spread through the mail.

The Postal Service has so far experienced only minor operational impacts in the United States as a result of the COVID-19 pandemic. We do continue to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area. In addition, customers may see delays in mail and packages destined to China as well as from China, as well as to and from European countries subject to restricted passenger airline travel. The Postal Service is undertaking all reasonable measures to minimize the impact to our customers.

In addition, the Postal Service is an essential service for purposes of compliance with state or municipality shelter-in-place orders or other social distancing restrictions. The Postal Service delivers medications, social security checks, and is the leading delivery service for on-line purchases. The statute that created the Postal Service begins with the following sentence. “The United States Postal Service shall be operated as a basic and fundamental service provided to the people by the Government of the United States, authorized by the Constitution, created by an Act of Congress, and supported by the people.” 39 U.S.C. §101(a).

USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events

 

UPMS COVID-19 Update

Because so much has happened in the past week with the emergence of the COVID-19 pandemic, we’d like to give you a quick update on what’s happening at University Print & Mail Services.

 

In short, as of today, nothing has changed for us operations-wise. We are running at full capacity as it relates to order processing and fulfilment, job deliveries, FedEx and Sendsuite shipping, campus mail pickup and drop off and all UPS functions. We remain fully staffed and are operating under our regular business hours of 8 a.m. – 5:30 p.m. Currently, we do not see any interruptions with mail, but check with the U.S. Postal Service directly for updates.

 

Paying due attention to the COVID-19 issue, we are focusing on a few things to help slow the progression of this pandemic and keep our employees and customers safe.

 

  • We strongly encourage customers to utilize our product delivery service, which is free and always is free. Let us deliver your order to you, minimizing your need to travel across campus.
  • As is our usual routine, we maintain an atmosphere of cleanliness and safety and encourage our staff to use good judgement about coming to work if they are not feeling well. Our routine focus on these practices is amplified, given the circumstances.
  • We are actively heeding the university’s call to caution and are evaluating possible alterations to schedules, staff needs and other protocol to keep our employees and our customers safe.
  • In any event, we will do everything possible to make sure the needs of our customers are met. If things out of our control slow this process, we will work with you to create the best possible outcome.

 

As this situation develops, our hours, staffing, pickup/drop off timing and shipping expectations may need to be adjusted. We will be diligent about communicating any changes to our operations and will ensure that our website is always up-to-date.

 

We’re committed to honoring President Watkins’ promise of keeping the campus open and operational to support our community and our students. “It’s a work in progress,” as Watkins noted yesterday, but you can count on us to work through it with you.

 

Please contact us if we can be of assistance to you during this time, or any time in the future.  To learn more about us, our products and our services, visit us at University Print & Mail Services